What is Locate?
Locate is a marketplace for finding and booking professionals and companies by city and service category. Users can compare services, prices, ratings, reviews, photos, schedules, and available booking or contact methods.
Help Center
Find answers to common questions or contact our support team.
General questions
How do I find a professional?
Use the search on the home page or select a category and city. The results let you compare professionals and companies by service, price, duration, rating, reviews, photos, and available booking or contact options.
How do booking and communication work?
Open a professional or company profile and review its services, prices, duration, reviews, and contact options. If online booking is available, select a service and submit a request for a convenient date and time.
Is Locate free?
Searching for and contacting professionals is free for clients. Professionals and companies can use basic features for free or subscribe to a paid plan for additional business tools.
Where is Locate available?
Locate displays the active cities for the current domain. Available locations are listed on the home page, in the category directory, and on city pages.
Which languages and currencies are used?
Languages available on this domain: en, ge, ru. The base currency for listed services is GEL. If a service uses another currency, it is shown on the service card. Locate SaaS subscriptions are billed separately through Freemius in USD.
For clients
How do I contact a professional?
Open the professional or company profile and use any available booking, message, phone, email, website, or map option. The available contacts depend on what the provider has published.
How do I leave a review?
If reviews are available for the order or profile, submit one after receiving the service. Reviews should describe your experience. Locate may hide spam, abuse, personal data, or disputed material.
Where can I find the service price?
The price appears on the service card or profile when the provider has added it. If no price is shown, it is marked as a starting price, or it depends on specific conditions, confirm the final cost with the provider before booking.
What if a professional does not respond?
Try another contact method or choose another provider. If the problem continues, let us know through the contact form.
How can I assess a provider?
Review the profile rating, number of reviews, portfolio, service descriptions, prices, duration, experience, and available contacts. Ask the provider questions before booking if information is missing.
Can I cancel a booking?
Contact the professional or company before the service begins and arrange the cancellation directly. Cancellation terms depend on your agreement with the provider.
For professionals
How do I join Locate as a professional?
Register, complete your profile, and add your city, description, services, prices, duration, portfolio, and contacts. Profile visibility depends on the information provided and your publication settings.
How does a company publish a profile?
Create a company account, complete the public page, and add an address, schedule, services, team, and contacts. After publication, clients can view the profile and submit requests.
How much does a listing cost?
A basic listing is free. Paid plans provide additional SaaS features for professionals and companies. Current prices and features are available on the pricing page.
How can I receive more bookings?
Complete your profile, add clear service descriptions and high-quality photos, keep prices and schedules current, respond promptly, and collect genuine reviews.
How do I add qualifications?
Add education, experience, certificates, and other public facts where those fields are available. Do not publish sensitive documents unless necessary; some information may require manual verification.
How do I change service prices?
Open the services section in your account, select a service, and edit its price. The updated information will be shown after it is saved.
Payments and security
How are professional or company services paid for?
Clients pay the provider directly using an agreed method. If a company connects its own acquiring provider, such as Monobank, the funds go directly to the company through that provider. Locate does not hold these funds or charge a commission on bookings or services.
Which payments are processed by Freemius?
Only Locate SaaS subscriptions for professionals and companies, billed in USD. Freemius is not used for appointments, professional services, client memberships, advances, deposits, or order commissions.
Do CRM cash registers and balances hold real money?
No. They are internal company accounting records. A transfer, refund, deposit, withdrawal, or reversal recorded in the CRM does not itself perform a banking transaction. Actual settlements are handled by the company or its payment provider.
Is Locate safe to use?
Review profile information, ratings, messages, and contact details before booking. Locate may moderate spam, complaints, and disputed content, while personal data is handled under the Privacy Policy.
What if there is a problem with a provider?
Contact support through the contact form or email. Include a profile or order link and enough detail for the team to review the situation.
Is work covered by a warranty?
Warranty terms depend on the provider and type of service. Discuss them with the professional or company before the service begins.
Support and disputes
Where can I get help with my account?
Contact support and provide the email address or phone number linked to the account. Never send your password; support does not need it to verify a request.
Where should I ask about a payment or subscription?
Use the contact page or email support@locate.ge. Include the payment ID, date, amount, and a screenshot of the status when available.
How do I appeal profile or content moderation?
Explain what was rejected, include a link to the profile, post, or service, and identify the information that needs review. The Locate team will review the request manually.
How do I report a review or dispute?
Send a link to the review, profile, order, or conversation, briefly describe the issue, and attach supporting information. Locate may hide content that violates the rules or request clarification.
How does Locate moderate reviews?
Reviews represent user experiences. Locate may hide spam, abuse, personal data, or reviews that require verification. Providers and clients can contact support to request a review.
What if there is a booking or order problem?
Contact the professional or company first. If no agreement is possible, contact support with the booking date, service, and profile link.
Account and settings
How do I change my profile information?
Sign in and open Settings. There you can update your name, photo, contacts, and other profile information.
What if I forgot my password?
Select the password recovery option on the sign-in page and follow the instructions sent to your email address.
How do I delete my account?
Contact support through the contact form. Some information may need to be retained where required by law or to resolve an active transaction or dispute.
How do I turn off notifications?
Open notification settings in your account and select which notifications you want to receive.
How do I protect my account?
Keep your email address and phone number current, never share passwords or sign-in codes, check links before signing in, and contact support if you notice suspicious activity.
AI features and medical records
OpenAI helps suggest service names while a profile is being completed, categorize services, prepare public-facing text, and answer questions about Locate using the knowledge base. Service-name suggestions may use the company name, description, type, and specialties, or public professional profile data. Help responses may use the question, the user's name, and relevant articles.
These features assist with writing and using the platform. They are not intended to diagnose conditions, analyze medical images, create treatment plans, or provide personalized medical advice. Users must review generated text before using it.
Patient charts, diagnoses, treatment plans, images, and consents are maintained by the clinic. Locate stores and displays them according to access permissions; these records are not automatically included in AI requests. Do not enter medical information in AI prompts or profile descriptions because text from those fields may be sent to OpenAI.
Example: service names for a nail studio
This illustrative example uses fictional business information and no client data. Actual results may differ.
- Input
- Name: "Example Studio." Type: beauty salon. Description: "Manicure, pedicure, and nail coating." Request: suggest short service names without prices.
- Example suggestions
- "Manicure," "Pedicure," "Gel polish," and "Polish removal."
- User action
- The owner reviews and edits the suggestions, selects the relevant services, adds prices, and confirms their addition to the catalog.
Trust and safety
A summary of reviews, provider information, complaints, payments, and privacy on Locate.
Reviews and ratings
Reviews reflect user experiences on Locate. The team may hide spam, abuse, personal data, and disputed material.
How to report an issueProvider information
Professionals and companies manage their own profiles, services, prices, schedules, and contacts. Additional facts may require verification.
About LocateComplaints and disputes
Include a link to the relevant profile, review, order, or conversation and explain the issue when contacting support.
Contact supportPayments and refunds
Freemius handles only Locate SaaS subscriptions. Clients pay professionals and companies directly for their services.
Payment PolicyPrivacy
The Privacy Policy explains what data Locate collects, why it is used, how it is protected, and how to exercise your data rights.
Privacy PolicyStill need help?
Contact our support team and include any relevant profile, booking, order, or payment details.