1. General provisions
This Policy explains the rules for refunds of payments for paid Locate SaaS plans on locate.ge. A subscription provides access to software features such as enhanced profiles, promotion, CRM, calendars, analytics, and service-management tools.
This Policy applies only to Locate software subscriptions paid through Freemius. Refunds for appointments, professional services, client memberships, advances, or other payments made to professionals and companies must be arranged directly with the relevant provider under that provider's terms and applicable law.
2. Refund period
You may request a refund for a paid plan within 7 calendar days of the payment date. After this period, you may cancel the subscription without a refund and retain access until the end of the paid subscription period.
If the payment provider's rules or applicable law require a different process, the refund will be handled according to the rule that is binding on Locate.
3. When a refund may be available
- The payment was made by mistake
- You decided not to continue with the paid plan within the 7-day refund period
- Paid access was not activated because of a technical error attributable to Locate
- The same payment was charged more than once by mistake
4. When a refund may be declined
- The request was submitted more than 7 days after payment
- The account violated the platform rules or used paid features for prohibited activities
- The account was blocked for fraud, spam, or unlawful activity
- The requested refund would conflict with payment-provider rules or applicable law
5. How to request a refund
Email support@locate.ge from the address associated with your Locate account. Include the plan, payment date, transaction ID, the USD amount shown on the Freemius receipt, and the reason for your request.
Once approved, the refund is processed through Freemius in the currency of the original payment and returned to the original payment method, subject to payment-provider rules. If your bank converts the funds, the amount credited in your account currency may differ because of exchange rates or bank fees.
6. Processing time
Locate reviews refund requests within 5 business days. The time required for funds to appear in your account depends on your bank, payment method, and the country where the card was issued.